The Tablet Says 'Connected' Beneath Our WiFi Network and the Date and Time are Correct However the WiFi is Still Not Working
If you have checked the above and you are still experiencing problems with your WiFi, you will need to enquire whether your school/nursery also has a prox...
Mon, 8 Dec, 2014 at 4:00 PM
I Have Made Changes to the Learning Frameworks on my Manager Dashboard But They are Not Shown On the Tablets
Once you have submitted all the customised framework options, you will need to press ‘Application Update’ on the Staff List screen, on all your tablets. T...
Fri, 17 Oct, 2014 at 4:49 PM
When I Try To Add a New Staff Member the Email Address is Invalid
You will need to use a managers email address as all other email IDs will have been disabled.
Fri, 17 Oct, 2014 at 4:49 PM
I Have Added Staff/Children on my Managers Dashboard But They are Not on the Tablet
Once you have submitted the new staff/children, you will need to press ‘Refresh’ on the relevant screen, on all your tablets. This will update the applica...
Mon, 8 Dec, 2014 at 4:04 PM
Parents are Complaining They Have Not Received Their Login Details for Their Parent Portal
If a parent has not received their login details for their child’s Parent Portal there are a few checks that can be done to get them up and running:   ...
Mon, 10 Nov, 2014 at 1:53 PM
The Child’s DOB and Age are Wrong on the Tablet
Please check your Wi-Fi connection and the date and time on the tablet is correct. See ‘The Tablet Will Not Connect to the WiFi’ in for more information.
Mon, 27 Oct, 2014 at 10:43 AM
An Observation Has Been Published With the Wrong EYFS Assessments. How Do I Make Changes?
Yes. Observation errors such as framework assessments, time and date, text and media can all be edited easily at any time from the Manager Dashboard, even...
Tue, 26 May, 2015 at 1:35 PM
I Have Made EYFS Assessment for Children But They Are Not Visible in the Progress Tracker
If you have linked an observation to specific EYFS statements but not marked the Age Band as Emerging, Developing or Secure this will not be reflected in th...
Wed, 29 Oct, 2014 at 4:27 PM
We Have Taken Photos Using the Camera and They are Not Showing in the Media Gallery. Is There a Way of Adding These Photos to Observations Now?
eyLog has its own camera and media gallery that is inbuilt into the application. Using this you can take photos without straight away attaching them to an o...
Fri, 29 May, 2015 at 11:32 AM