Payment statuses are displayed at the top of the details section within the dashboard when viewing individual customer payments.

Pending submission

The payment has been created in your dashboard but hasn’t yet been submitted to the banking system for processing. The payment will be automatically submitted prior to the charge date. You can still cancel payments while they are pending submission.


The payment has been submitted to the banking system for processing, and can no longer be cancelled.


The payment has been confirmed by the customer’s bank as having been successfully collected.

Paid out

The payment has been paid out to the merchant.


The payment was not successfully collected from the customer’s bank account.


The payment was cancelled before the charge date.

Charged back

The payment was returned to the customer’s bank account in accordance with the Direct Debit Guarantee. This is actioned by the customer’s bank at the request of the customer.