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Knowledge base
eyLog General
Getting Started
6
Customising Framework Options
Customising Daily Diary Options
Adding a Group
Adding a Staff Member/Practitioner
Adding a Child
See all 6 articles
Troubleshooting
9
The Tablet Says 'Connected' Beneath Our WiFi Network and the Date and Time are Correct However the WiFi is Still Not Working
I Have Made Changes to the Learning Frameworks on my Manager Dashboard But They are Not Shown On the Tablets
When I Try To Add a New Staff Member the Email Address is Invalid
I Have Added Staff/Children on my Managers Dashboard But They are Not on the Tablet
Parents are Complaining They Have Not Received Their Login Details for Their Parent Portal
See all 9 articles
Other
1
Offline Learning Journey Pricing
eyLog Tablet Application
Application Installation
3
Resetting the eyLog Application on Any Tablet
Re-installing the eyLog Application on an eyLog Tablet
Application Installation Guide - Android
Help Guides for Tablet App
15
Logging In as a Staff Member/Practitioner
Filtering the Children List Screen
Making an Observation
Linking Observations to Additional Frameworks
Backdating an Observation
See all 15 articles
Tablet Lock down
0
eyLog Management
Help Guides for Managers
14
Adding a Manager
Resetting a Staff Member PIN
Allowing Web Access to Staff Members
Removing Parents
Resetting Parent Login Details
See all 14 articles
Troubleshooting and FAQs for Managers
21
I cannot activate my account
My username and password are correct but I can't login
I get an error message ‘User is not activated yet. Please check your mail and follow activation process’
I get an error message ‘Incorrect username and password’.
How do I view my child’s Learning Journey?
See all 21 articles
Security and Safeguarding FAQs
9
Where is the children’s data stored?
How is the data transferred from the tablet to your servers and to the parents? How is this protected?
Who is your cloud server service provider? Who has access to these servers?
Will the details of the children (name/photo) appear on Google's search results?
How long is the data of the children stored on your servers and by what measures do you safely remove this when the times comes?
See all 9 articles
Parent Portal
Help Guides for Parents
9
eyLog for Parents
Opening an Offline Learning Journey from the Zip Download Link
Viewing a Report for your Child
Viewing your Child’s Daily Diary
Viewing Your Messages
See all 9 articles
eyLog FAQ
Setup
7
Do We Need a Wi-Fi Connection at the Nursery?
Will Anything be Installed on our Nursery Computers?
What are EyLog Configured Secure Tablets?
Can I Use eyLog With my Own Tablets?
Does eyLog Work on Any Tablet?
See all 7 articles
Frameworks
2
What Happens If EYFS Changes?
Which Additional Frameworks Does eyLog Support?
Operating
11
Can I Customise the Observation Sheet as per My Nursery's Process?
What is a Draft Mode? Also Can Observations be Reviewed by Senior Staff Before They are Published?
Can Managers/Staff Members Complete Observations from Home?
Can We Print Out the Observations?
Do We Still Need to Have our Children’s Folders?
See all 11 articles
Getting Started
4
How Quickly Can I Get Started?
How Do I Take Over the Progress of the Child Recorded on Paper? Do I Need to Add All the Paper Observations to eyLog?
Would I Continue To Use Post-its/Paper-based Observations?
Will You Provide Training to our Staff Members?
Sharing
3
Does eyLog Allow Sharing of the Child's Learning Journey with the Parent?
Which Children Does a Parent See When the Log-in to eyLog?
Can We Share the Child’s Data/Learning Journey With Others Such as SEN/IEP Professionals, Health Workers, etc?
eyMan - Nursery Management System
Introduction to eyMan
2
Introduction to eyMan
Logging into eyMan
eyMan Access Levels
10
Introduction to eyMan Access Levels
My Profile, Multiple Nursery Access and Global Settings
System Settings
Dashboard
Enquiries and Occupancy Charts
See all 10 articles
Getting Started - An eyMan Roadmap
0
Global Settings
11
Global Settings Access
Activities and Pay Types
Products and Services
Document Types
Event Types
See all 11 articles
System Settings
17
Accessing System Settings
Company/Nursery Chain
Branch/Nursery Settings
Rooms/Groups
Manage Users
See all 17 articles
Dashboard
2
Home Page
Dashboard
GoCardless
6
Connecting your GoCardless Account
GoCardless Information for Parents
Sending Direct Debit Authorisation to Parents
Collecting GoCardless Payments on eyMan
GoCardless Direct Debit Collection Process and Timings
See all 6 articles
Enquiries
3
Enquiries
Embedding the enquiries link into your website
Enquiries API for Developers
Occupancy Charts
4
Occupancy Charts
Daily Occupancy Chart
Average Occupancy Charts (Average Occupancy % and Average FTE)
Availability Chart
Children
10
Children's Menu Functionalities
Adding a Child
Child Scheduling
Tags
Funding
See all 10 articles
Staff
10
Staff Page Functionalities
Adding a Member of Staff
Staff Scheduling
Documents
Events
See all 10 articles
Staff Scheduling/Ratio Management
1
Staff Scheduling/Ratio Management
Invoices
7
Invoice Page Functionalities
Generating Invoices
Regenerating Invoices
Sending Invoice Emails
Locking and Unlocking Invoices
See all 7 articles
Payments
4
Payment Page Functionalities
Adding a Payment
Allocating a Payment
Creating a Credit Note
Messages
3
Message Page Functionalities
Creating a Message
Sending a Debtors' Letter
Calendar
1
Calendar
Reporting
4
Custom Reports
Standard Reports - Operational (Children)
Standard Reports - HR (Staff)
Standard Reports - Financial
Communication
Coronavirus (COVID-19) Response Plan
1
Coronavirus (COVID-19) Response Plan
Newsletters
23
November 2020
October 2020
August 2020
September 2020
July 2019
See all 23 articles
eyMan Release Notes
22
Version 1.9.4 and 2.0.0 - Release Dates 25/03/2020 and 28/04/2020
Version 1.9.3 - Release Date 21/02/2020
Version 1.9.2
Version 1.9.1 and 1.9.1.1 - Release Date 03/01/2020
Version 1.9.0 and 1.9.0.1 - Release Date 25/10/2019
See all 22 articles
eyRecruit Release Notes
3
Version 4.0 - Release Date 15/09/2020
Version 3.0 - Release Date 23/08/2020
Version 2.0 - Release Date 17/07/2020
eyLog Web Release Notes
19
Web Release Version 2.6.0
Web Release Version 2.5.0
Web Release Version 2.4.0
Web Release Version 2.3.0
Web Release Version 2.2.0
See all 19 articles
eyLog Practitioner App Release Notes - iOS
18
iOS App Version 2.5.5 & 2.5.6
iOS App Version 2.5.4
iOS App Version 2.5.3
iOS App Version 2.5.2
iOS App Version 2.5.1
See all 18 articles
eyLog Practitioner App Release Notes - Android
16
Android App Version 2.5.6 & 2.5.7
Android App Version 2.5.5
Android App Version 2.5.4
Android App Version 2.5.3
Android App Version 2.5.2
See all 16 articles
Parent App Release Notes
24
Android Parent App Version 2.2.4
Android Parent App Version 2.2.3
Android Parent App Version 2.2.2
Android Parent App Version 2.2.1
Android Parent App Version 2.2.0
See all 24 articles