Security and Safeguarding FAQs

Where is the children’s data stored?
The data captured through the eyLog tablets at the nursery as well as the data provided through the web-interfaces are all stored on secure “cloud” servers ...
Wed, 27 Dec, 2017 at 11:33 AM
How is the data transferred from the tablet to your servers and to the parents? How is this protected?
All communication between the tablets/servers/browsers is through HTTPS and encrypted using SSL (Secure Sockets Layer). You will see the green bar in the br...
Wed, 27 Dec, 2017 at 11:34 AM
Who is your cloud server service provider? Who has access to these servers?
We use Rackspace which is UK’s leading cloud provider. Please refer to Rackspace’s Security and Compliance policies for more details. Only the core eyLog te...
Wed, 27 Dec, 2017 at 11:34 AM
Will the details of the children (name/photo) appear on Google's search results?
No. The names of children/practitioner, etc., are all stored in secure databases which are not accessible to any search engine. All access to nursery data i...
Wed, 27 Dec, 2017 at 11:35 AM
How long is the data of the children stored on your servers and by what measures do you safely remove this when the times comes?
When a child leaves the nursery, you have the option to remove the child from the system. You or the parents (depending on your nursery’s policy) can reques...
Wed, 27 Dec, 2017 at 11:35 AM
What happens to backups when they are no longer required?
There are a fixed number of previous backups saved at any given point in time and the older ones are over-written as new back-ups are created. Access to the...
Wed, 27 Dec, 2017 at 11:37 AM
What happens if a tablet is stolen?
In the unfortunate circumstances that a tablet is stolen, the PIN entry system for the application restricts unwanted access. We can also lock the whole tab...
Wed, 27 Dec, 2017 at 11:37 AM
Can the staff take the tablets home? What stops them from taking data from the tablets?
Whether or not your staff members are able to take the tablets home is down to your discretion as the Manager. The data itself is not stored on the tablet b...
Wed, 27 Dec, 2017 at 11:38 AM
What is to stop parents posting group photographs from their child’s learning journey onto Facebook or other social media?
Your current nursery policies regarding photographs/videos should still be used to cover this as using eyLog to record child’s learning journeys is no diffe...
Wed, 27 Dec, 2017 at 11:38 AM