Troubleshooting and FAQs for Managers

I cannot activate my account
Parents will receive an email with an activation link once you tick ‘Share Data with Parent’ on their child’s profile. If the parent has not received the ac...
Wed, 13 Dec, 2017 at 2:59 PM
My username and password are correct but I can't login
Parents may be trying to log in using the wrong web address if this is the case. The web address they need is https://uniquenurseryname.eylog.co.uk. This wi...
Thu, 14 Dec, 2017 at 9:40 AM
I get an error message ‘User is not activated yet. Please check your mail and follow activation process’
This error is displayed when the parent has entered their email address incorrectly on their web login as the system does not recognise them as a user. I...
Thu, 14 Dec, 2017 at 9:40 AM
I get an error message ‘Incorrect username and password’.
This error is displayed when the parent has entered their password incorrectly on their web login. If for any reason you are still having issues please ...
Thu, 14 Dec, 2017 at 9:40 AM
How do I view my child’s Learning Journey?
On the parent’s web login, they will need to click on the tile with their child’s name (if they have multiple children in the nursery they will see all a ti...
Thu, 14 Dec, 2017 at 9:41 AM
How do I view my child’s Summative Reports?
Summative reports can be accessed from the Learning Journey page under the ‘Summative Reports’ tab. To open a report the parent will need to click on the re...
Thu, 14 Dec, 2017 at 9:42 AM
How do I view Accident Sheets for my child?
Accident/Incident Sheets can be accessed from the Learning Journey page under the ‘Accident Sheets’ tab. To open an accident sheet the parent will need to c...
Thu, 14 Dec, 2017 at 9:42 AM
Once a Daily Diary is published, why can’t I add a note?
Once the daily diary is published by the practitioner, it becomes available for parents to view and can no longer be edited or modified by the practitioner ...
Thu, 14 Dec, 2017 at 9:43 AM
Can I download my child’s learning journey?
Yes. A PDF version of their child’s learning journey can be downloaded from the parent’s web login at any time. At the top of the Learning Journey page ther...
Thu, 14 Dec, 2017 at 9:43 AM
What are the options when my child leaves the nursery?
A child’s learning journey can be downloaded or purchased to enable parents to have a keepsake of their child's early years at nursery. There are sever...
Thu, 14 Dec, 2017 at 9:44 AM