eyMan and eyLog Support Portal
Enter your search term here...
to submit a new ticket
Check ticket status
Help Guides for Managers
Adding a Manager
Resetting a Staff Member PIN
Allowing Web Access to Staff Members
Resetting Parent Login Details
See all 13 articles
Troubleshooting and FAQs for Managers
I cannot activate my account
My username and password are correct but I can't login
I get an error message ‘User is not activated yet. Please check your mail and follow activation process’
I get an error message ‘Incorrect username and password’.
How do I view my child’s Learning Journey?
See all 21 articles
Security and Safeguarding FAQs
Where is the children’s data stored?
How is the data transferred from the tablet to your servers and to the parents? How is this protected?
Who is your cloud server service provider? Who has access to these servers?
Will the details of the children (name/photo) appear on Google's search results?
How long is the data of the children stored on your servers and by what measures do you safely remove this when the times comes?
See all 9 articles